Chat Monitor
Live Sessions
8 active conversations
Customer #1247
Sarah Johnson • 2 min ago
"I need help with my order status..."
Customer #1248
Mike Davis • 5 min ago
"Can you check if my payment went through?"
Customer #1249
Emma Wilson • 8 min ago
"I'm extremely disappointed with the service..."
Agent Status
Quick Actions
Knowledge Base
Recent Uploads
3 new articles
Session Analytics
89%
Resolution Rate
3.2 min
Avg Response Time
92%
Customer Satisfaction
15%
Escalation Rate
Operations
Active Complaints
23
E-commerce Orders
147
Active Guests
89
Scheduled Meetings
34
Recent Operations
Complaint #C-2024-001
Refund request - Sarah Johnson
Guest Booking #H-2024-045
Hotel reservation - Premium Suite
Payment #P-2024-078
Stripe payment - $299.99
Event Management #E-2024-012
Corporate conference - 150 attendees
Quick Actions
System Status
Revenue Overview
Guest Satisfaction
Analytics
Total Chats
12,847
CSAT Score
94%
Intent Success Rate
87%
Agent Score
92
Chat Volume Trends
Top Intents
Agent Leaderboard
Performance Metrics
Response Time
Satisfaction Trend
Report Scheduler
Weekly Performance
Every Monday at 9:00 AM
Monthly Summary
First day of each month
Custom Reports
Agent Performance Report
Last updated: 2 hours ago
Customer Journey Analysis
Last updated: 1 day ago
Admin
Total Users
247
Active Sessions
89
Compliance Score
98%
User Management
| User | Role | Status | Last Login | Actions |
|---|---|---|---|---|
|
Sarah Johnson
sarah@company.com
|
Admin | Active | 2 hours ago |
|
|
Mike Davis
mike@company.com
|
Manager | Active | 5 hours ago |
|
|
Emma Wilson
emma@company.com
|
Support | Pending | 1 day ago |
|
Quick Settings
Notifications
Compliance
Language Settings
System Activity
User login detected
Sarah Johnson - 2 minutes ago
Permission updated
Mike Davis - 5 minutes ago
API key generated
Emma Wilson - 1 hour ago
Integrations Portal
Seamlessly connect your tools and services to enhance your workflow.
Connected Services
API Integrations
